At Pizzaiolo Montreal Delivery, we strive to ensure that every order meets our quality standards and your expectations. We understand that sometimes issues may arise with your order, and we have established procedures to address these situations.
If your order contains items that differ from what you requested, we will work to resolve the situation. This may include items that were incorrectly included, missing items, or items that do not match your specifications.
To address an incorrect order, please contact us through our contact page or by phone within a reasonable time after receiving your order. We will review your concern and determine the appropriate resolution based on the specific circumstances.
To initiate a review of your order, please reach out to us using one of the following methods:
When contacting us, please provide your order information, including the date and time of your order, and a description of the issue you encountered.
Once we receive your inquiry, we will review the details of your order and the issue you've described. Our review process typically takes 2-3 business days, though some situations may require additional time for investigation.
During the review, we may contact you for additional information or clarification. We will keep you informed of the status of your inquiry throughout the process.
Based on our review, we may offer various resolution options. These may include:
The resolution we offer will depend on the nature of the issue and the circumstances surrounding your order. We aim to find a solution that is fair and satisfactory for all parties involved.
We ask that you contact us promptly if you believe there is an issue with your order. Generally, we prefer to be notified within 24 hours of receiving your order, though we understand that circumstances may vary.
For orders that are significantly delayed or for other time-sensitive issues, we encourage you to contact us as soon as possible so we can address the situation promptly.
If you have concerns about the quality of your order, please contact us immediately. We take quality seriously and want to ensure that every customer receives products that meet our standards.
We will investigate quality concerns and work with you to determine an appropriate resolution. Your feedback helps us maintain and improve our service.
We understand that each situation is unique, and we will consider special circumstances when reviewing your inquiry. If you have specific concerns or requirements, please include them in your communication with us.
We are committed to working with our customers to find reasonable solutions to any issues that may arise with their orders.
If you have questions about this policy or need clarification on any aspect of our procedures, please don't hesitate to contact us. We're here to help and want to ensure that you have a positive experience with Pizzaiolo Montreal Delivery.
You can reach us through our contact page, by phone, or by email. We look forward to assisting you.
Last updated: December 2025